Contact
Created October 29, 2026
Got a question about one of our guides, or spotted a step that no longer works? The fastest way to reach us is through the discussion on this site. Every page here has a community discussion area, and that is where we read and reply. Ask there and other readers can see the answer too, which helps the next person with the same problem.
What to include
A short note with three things gets you a useful answer fast: which guide you were following, which platform the video was on (Instagram, YouTube, TikTok and so on), and what happened when it failed. "The Reel link pasted fine but no download started" tells us far more than "it doesn't work". Please do not post passwords, private video links, or anything personal. Public details only.
What we can and cannot help with
We can help with the steps in our guides: copying links, picking formats, working out why a public video will not load, and choosing between MP4, WebM and MP3. We cannot help with private videos, deleted posts, or accounts you cannot log into. We also cannot contact Tomitingo or any platform on your behalf. Tomitingo is run by its own team at tomitingo.com, and account problems belong to the platform the account is on.
How fast we reply
We read the discussion most days and answer guide questions there, usually within a couple of days. Simple fixes, like a moved button or a renamed menu, often get corrected the same week they are reported. If your question is about a video that will not download, check the answer on the homepage guide first. Nine times out of ten it is the private-video limit, and that one has no workaround.
Corrections
Tools change. Buttons move, quality options shift, platforms tweak their links. If a guide here describes something you no longer see, flag it in the discussion and name the guide. We would rather fix a stale step than leave it sending people in circles. Reader reports are how most of our updates start.